Optox
3→1
Tools consolidated
40%
Faster resolution
<1s
Live queue updates
The challenge
Support teams juggled disconnected tools with no shared view of a customer conversation, driving slow resolutions and blind spots for supervisors.
Our approach
We designed a single agent workspace with real-time queues, unified customer timelines and a live supervisor console — built on an event-driven backend for sub-second updates.
The outcome
A dependable platform that consolidated three tools into one and gave leadership real-time visibility across every channel.
Services
- SaaS Product Engineering
- Web & Mobile Development
Tech stack
Next.jsNode.jsWebSocketsPostgreSQLRedis
Let's talk
Have an idea worth building?
Tell us what you're trying to achieve. We'll come back with a clear, honest view of how to get there together.